High-level shop insights across revenue, operations, customer health, and the most urgent opportunities MILES is surfacing.
Track the current revenue picture, campaign throughput, and which outbound plays are generating the best return.
See current scheduling pressure, inspection volume, and where operator attention can smooth the day.
Bay utilization is 78% with 6 open slots still on the board. At a 6.2% no-show rate, short-notice backfill remains the fastest lever.
8 inspections this week surfaced 7 deferred items worth $1,975 in open opportunity.
Stay close to retention risk, public reputation, and the open relationship issues that most affect repeat business.
Eight customers turned down brake service in the last 90 days and haven't been back. Five of them score moderate-to-high for churn risk. Reach out now — brakes are safety-critical, and if they shop around they won't buy twice.
Gregory Lane (VIP, $11,240 LTV) posted a 2-star Google review this morning about his last visit. Every hour without a response lowers your average rating by ~0.02. Drafted a response you can edit and post.
Seven customers who used to come in on a regular cadence haven't been back in over 120 days, and their routine maintenance is now overdue. There's no prebuilt campaign here — MILES drafts an editable winback message below for your review before anything goes out (SPK-501: draft-only, nothing is sent automatically).
The four highest-priority shop opportunities, ranked by urgency first and estimated business impact second.
Eight customers turned down brake service in the last 90 days and haven't been back. Five of them score moderate-to-high for churn risk. Reach out now — brakes are safety-critical, and if they shop around they won't buy twice.
Estimate #2214 recorded $842.50 of brake work that was declined at the counter and never rescheduled. The dollar figure comes straight from the source estimate — this is observed recoverable work, not a projection.
12 customers declined recommended work last week — $1,820 in open estimates. Follow-ups within 7 days convert at 32%. Wait 14 days and you drop to 14%. Send this week.
9 customers had DVI items marked 'deferred' in March — batteries, wipers, brake fluid. Total deferred value: $1,640. 60-day deferred work converts at 28% on a single SMS touch.